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Privacy Policy
Nadmeh Transportation
Effective Date: [Insert Effective Date]
Last Updated: [Insert Date]
1. Introduction
Nadmeh Transportation (“Nadmeh Transportation,” “we,” “our,” or “us”) respects the privacy of
the students, passengers, families, schools, healthcare providers, organizations, community
programs, and business partners we serve.
This Privacy Policy explains how we may collect, use, maintain, protect, and share information
when you visit our website, contact our company, request transportation, use our services,
communicate with our team, or otherwise interact with Nadmeh Transportation.
Nadmeh Transportation is based in Boston, Massachusetts and provides School Transportation,
Non-Emergency Medical Transportation (NEMT), Group Transportation, and related passenger
transportation services.
Providing transportation may require us to receive information about passengers, students,
minors, transportation schedules, pickup and drop-off locations, medical appointment
destinations, and other details needed to coordinate a trip.
We take the responsibility of handling this information seriously and use reasonable safeguards
to protect the information provided to us.
By using our website or voluntarily providing information to Nadmeh Transportation, you
acknowledge the practices described in this Privacy Policy.
2. Information We May Collect
The information we collect depends on the type of service requested and how you interact with
Nadmeh Transportation.
A. Personal and Contact Information
We may collect:
- Full name
- Passenger name
- Student name
- Parent or guardian name
- Phone number
- Email address
- Home or mailing address
- Emergency contact information
- Preferred communication method
- Other information voluntarily provided to us
B. Transportation Information
When transportation is requested or scheduled, we may collect:
- Pickup address or location
- Drop-off location or destination
- Transportation date
- Requested pickup time
- Drop-off or arrival time
- Transportation schedule
- Route information
- One-time or recurring service needs
- Transportation instructions
- Authorized pickup or drop-off information
- School or program information
- Passenger transportation needs
- Other details reasonably necessary to coordinate transportation
Information may also be provided by parents, guardians, schools, school districts, healthcare
providers, community programs, organizations, agencies, or other authorized parties arranging
transportation.
C. Student and Minor Information
Because Nadmeh Transportation provides school transportation, we may receive information
about students and minors.
This may include:
- Student name
- School or educational program
- Pickup and drop-off locations
- Transportation schedule
- Parent or guardian information
- Emergency contact details
- Authorized transportation instructions
- Transportation-related accommodations
- Other information needed to safely coordinate transportation
Information about minors should be provided by a parent, legal guardian, school, school district,
educational program, organization, or another authorized party.
We do not intentionally use student information for unrelated advertising or marketing purposes.
3. Non-Emergency Medical Transportation Information
When a passenger requests Non-Emergency Medical Transportation, we may collect
information needed to arrange the requested trip.
This information may include:
- Passenger contact information
- Pickup location
- Destination
- Appointment date and time
- Healthcare facility or provider destination
- Recurring transportation schedule
- Transportation-related assistance information
- Other information necessary to coordinate the trip
Nadmeh Transportation provides transportation services only. We do not provide medical
diagnosis, medical treatment, emergency care, medical supervision, or ambulance services.
We seek to collect only the information reasonably needed to provide transportation.
Nothing in this Privacy Policy represents or guarantees that Nadmeh Transportation is a
HIPAA-covered entity or that all information collected through our website or transportation
services qualifies as protected health information under HIPAA.
4. Information From Schools, Healthcare Providers and Organizations
Nadmeh Transportation may work with:
- Schools
- School districts
- Educational programs
- Healthcare providers
- Community programs
- Businesses
- Agencies
- Organizations
- Other transportation partners
In connection with these relationships, we may receive:
- Organization name
- Contact person’s name
- Business email address
- Business phone number
- Transportation schedules
- Passenger or student information
- Route information
- Service or contract information
- Administrative information
- Billing information, when applicable
- Communication records
- Other information needed to provide transportation services
We generally use this information to communicate, coordinate transportation, maintain business
relationships, manage service arrangements, and provide requested transportation.
5. Website and Technical Information
When you visit our website, certain technical information may be collected automatically through
cookies, analytics services, server logs, or similar technologies.
This information may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of visit
- Referring website or source
- General geographic information
- Website interactions
- Other technical data
We may use this information to maintain website functionality, understand website activity,
improve navigation, identify technical issues, measure performance, and support website
security.
6. Contact Forms and Transportation Requests
When you submit a form through our website, we may collect the information you enter.
Depending on the form, this may include:
- Name
- Phone number
- Email address
- Organization or company name
- Transportation service requested
- Pickup location
- Destination
- Requested date and time
- One-time or recurring transportation request
- Message
- Additional transportation details
Please provide only the information reasonably necessary for us to understand and respond to
your request.
7. How We Use Information
Nadmeh Transportation may use information to:
- Provide transportation services
- Review transportation requests
- Schedule transportation
- Coordinate pickup and drop-off locations
- Plan routes
- Communicate with passengers
- Communicate with parents and guardians
- Communicate with schools and school districts
- Communicate with healthcare providers
- Communicate with organizations and programs
- Provide service updates
- Respond to questions
- Manage recurring transportation
- Maintain transportation and business records
- Support passenger safety
- Address service concerns
- Manage contracts and partnerships
- Improve our transportation services
- Maintain and improve our website
- Protect passengers, employees, contractors, and business interests
- Meet legal, insurance, regulatory, contractual, or operational obligations
- Prevent fraud, misuse, or unauthorized activity
We do not intentionally use personal information for purposes unrelated to our transportation
services or legitimate business operations without an appropriate reason or authorization.
8. SMS and Text Messaging Privacy
Nadmeh Transportation may use SMS or text messaging to communicate about transportation
services.
If you provide your mobile phone number and consent to receive text messages, we may send
messages related to:
- Transportation confirmations
- Pickup information
- Drop-off information
- Scheduling
- Appointment reminders
- Route updates
- Service updates
- Delays or changes
- Transportation inquiries
- Customer service
- Other communications related to services you requested
Message frequency may vary depending on your transportation schedule and interactions with
us.
Message and data rates may apply based on your mobile carrier and service plan.
SMS Consent and Mobile Number Privacy
SMS consent is not shared with third parties or affiliates for marketing purposes.
Mobile phone numbers collected for SMS communication will not be sold, rented, or shared with
third parties or affiliates for their independent marketing or promotional purposes.
We may work with technology or communication providers that help us send and manage
messages. These providers may process information only as reasonably necessary to provide
services on our behalf.
Consent to receive text messages is voluntary.
You may opt out of eligible SMS messages at any time by replying STOP.
You may reply HELP for assistance or contact Nadmeh Transportation directly.
Choosing not to receive text messages does not prevent us from using other appropriate
communication methods when necessary to manage requested transportation or an existing
business relationship.
9. Cookies and Analytics
Our website may use cookies and similar technologies to help us operate and understand
website activity.
Cookies may help us:
- Maintain website functionality
- Understand website traffic
- Measure page performance
- Improve navigation
- Remember certain preferences
- Support website security
You may be able to disable or manage cookies through your browser settings.
Disabling cookies may affect certain website functions.
Third-party website or analytics providers may also use cookies in accordance with their own
privacy practices.
10. How We May Share Information
Nadmeh Transportation does not sell or rent personal information.
We may share information when reasonably necessary to provide transportation, coordinate
services, operate our business, protect passengers, or meet legal requirements.
Depending on the situation, information may be shared with:
- Schools and school districts
- Parents and legal guardians
- Educational programs
- Healthcare providers or facilities when needed for transportation coordination
- Organizations arranging transportation
- Authorized transportation partners
- Insurance providers
- Professional advisers
- Website and technology providers
- Communication providers
- Payment processors, when applicable
- Administrative service providers
- Government authorities when legally required
- Emergency responders when necessary to protect health or safety
We seek to limit information sharing to what is reasonably necessary for the specific purpose.
11. Service Providers
Nadmeh Transportation may use third-party providers to support our business operations.
These providers may assist with:
- Website hosting
- Online forms
- SMS communication
- Customer relationship management
- Transportation scheduling
- Payment processing
- Data storage
- Website analytics
- Business administration
- Other operational services
These providers may process information as necessary to perform the services requested by
Nadmeh Transportation and may be subject to their own terms, security practices, and privacy
obligations.
12. Protection of Student and Passenger Information
We recognize that information involving students, minors, medical transportation passengers,
and other passengers deserves careful handling.
We use reasonable administrative, organizational, and technical measures designed to reduce
the risk of unauthorized access, disclosure, loss, misuse, or alteration of information under our
control.
Access to transportation information should be limited to individuals who reasonably need that
information to perform transportation, administrative, operational, or safety responsibilities.
13. Data Security
Nadmeh Transportation takes reasonable steps to safeguard personal information.
Depending on the systems involved, safeguards may include:
- Password protection
- Access controls
- Secure technology providers
- Administrative procedures
- Account security measures
- Other reasonable security practices
No website, database, email system, electronic communication, or information system can be
guaranteed to be completely secure.
For this reason, we cannot guarantee absolute security of information stored or transmitted
electronically.
14. Data Retention
We may retain information for as long as reasonably necessary to:
- Provide transportation services
- Maintain business records
- Maintain transportation records
- Manage customer relationships
- Manage organizational relationships
- Meet contract requirements
- Address disputes or complaints
- Maintain safety-related information
- Meet insurance requirements
- Comply with laws or regulations
- Protect our business and legal interests
When information is no longer reasonably required, we may delete, anonymize, or securely
dispose of it according to our business practices and applicable requirements.
15. Children's Privacy
Nadmeh Transportation provides services that may involve children and students.
Transportation-related information concerning minors should be provided by parents, legal
guardians, schools, school districts, educational programs, or other authorized representatives.
Our website is not designed to encourage children to independently provide personal
information.
If we become aware that a child submitted personal information through our website without
appropriate authorization, we may review the situation and take reasonable steps to remove the
information when appropriate.
Parents or guardians may contact Nadmeh Transportation with questions regarding information
related to their child.
16. Transportation Communications
Transportation depends on timely and accurate communication.
Nadmeh Transportation may contact passengers, parents, guardians, schools, healthcare
providers, organizations, or authorized representatives regarding:
- Transportation schedules
- Pickup and drop-off information
- Schedule changes
- Transportation requests
- Route updates
- Medical appointment transportation
- Passenger transportation matters
- Customer service concerns
- Safety-related matters
Depending on the communication information provided, we may communicate by phone, email,
SMS/text message, or another appropriate method.
17. Third-Party Websites and Links
Our website may contain links to third-party websites, applications, platforms, or services.
Nadmeh Transportation does not control the content, privacy practices, security, or operations of
independent third-party services.
When you leave our website or use a third-party platform, the privacy policy and terms of that
provider may apply.
We encourage users to review the privacy practices of third-party services before providing
personal information.
18. Legal Requirements and Safety
We may disclose information when we reasonably believe it is necessary to:
- Comply with applicable law
- Respond to a subpoena or court order
- Respond to a lawful government request
- Protect a passenger or another person’s safety
- Respond to an emergency
- Protect our legal rights
- Investigate suspected misuse or fraud
- Enforce agreements or policies
- Meet insurance or regulatory requirements
Where appropriate, we seek to limit disclosure to information reasonably necessary for the
applicable purpose.
19. Business Transfers
If Nadmeh Transportation becomes involved in a merger, sale, acquisition, restructuring,
financing, transfer of assets, or similar business transaction, information may be transferred as
part of that transaction where permitted by law.
Any successor organization receiving personal information would be expected to handle that
information in accordance with applicable privacy requirements.
20. Your Privacy Choices
Depending on applicable law and the circumstances, you may contact Nadmeh Transportation
to:
- Ask questions about information we maintain
- Request corrections to inaccurate contact information
- Update transportation information
- Change communication preferences
- Opt out of eligible SMS communications
- Ask how your information is being
Certain information may need to be retained for transportation operations, contracts, insurance,
safety, legal compliance, or legitimate business recordkeeping.
21. Accuracy of Information
Passengers, parents, guardians, organizations, schools, and others providing transportation
information are responsible for providing accurate and current information.
Please notify Nadmeh Transportation when important information changes, including:
- Phone number
- Email address
- Pickup location
- Drop-off location
- Transportation schedule
- Authorized contacts
- Other information that may affect transportation
Accurate information helps us coordinate transportation safely and efficiently.
22. Changes to This Privacy Policy
Nadmeh Transportation may update this Privacy Policy when our services, business operations,
technology, legal requirements, or privacy practices change.
When updates are made, the “Last Updated” date at the beginning of this policy may be revised.
We encourage passengers, families, website visitors, schools, organizations, and partners to
review this Privacy Policy periodically.
31. Contact Information
If you have questions about this Privacy Policy, our privacy practices, or information provided to
Nadmeh Transportation, please contact:
Nadmeh Transportation
Boston, Massachusetts
Phone: [Phone Number]
Email: [Email Address]
Website: [Website Address]
For transportation requests, please use the appropriate contact or transportation request form on our website.
Privacy. Responsibility. Trust.
Protecting passenger and customer information is part of providing responsible transportation.
Nadmeh Transportation values the trust placed in us by students, families, medical passengers,
schools, healthcare providers, organizations, and communities, and we work to handle
information with care and respect.
